MFAH POLICIES

The MFAH is committed to protecting the privacy and personal information of its constituents.

MFAH PHOTOGRAPHY POLICY

Still photography is permitted on the Museum of Fine Arts, Houston campus solely for private, noncommercial use, and only in Museum galleries that are devoted to its permanent collections, including The Lillie and Hugh Roy Cullen Sculpture Garden. MFAH Guest Services attendants can help visitors identify the areas where photography is permitted. Photographs cannot be published, sold, reproduced, transferred, distributed, or otherwise commercially exploited in any manner whatsoever.

Photography is not permitted in special exhibitions or areas designated as "No Photography"; works of art on loan from private collections or other institutions may not be photographed.

Flash photography and tripods (and similar equipment) are not permitted on the Museum's campus.

The Museum reserves the right, in its sole discretion, to withhold and/or withdraw permission to photograph on its premises or to reproduce photographs of objects in its collections. Museum personnel are authorized to enforce all policies and procedures included herein.

BAYOU BEND AND RIENZI PHOTOGRAPHY POLICY

Still photography is permitted on the Bayou Bend and Rienzi campuses solely for private, noncommercial use, and only in the outdoor garden areas. No photography is permitted inside the Bayou Bend and Rienzi houses. All photography equipment must be checked-in and stored prior to tours of the houses. House museum staff and/or its security personnel can help visitors locate photography check-in areas. Photographs cannot be published, sold, reproduced, transferred, distributed, or otherwise commercially exploited in any manner whatsoever.

Photography is not permitted in areas designated as "No Photography".

Tripods are not permitted on the Bayou Bend and Rienzi campuses.

Bayou Bend and Rienzi reserve the right, in their sole discretion, to withhold and/or withdraw permission to photograph on their premises or to reproduce photographs of their premises. Bayou Bend and Rienzi personnel are authorized to enforce all policies and procedures included herein.

COMMERCIAL PHOTOGRAPHY AND SPECIAL REQUESTS

Because of copyright restrictions on artwork, as well as limitations imposed by crowds and staffing, professional photography, is not allowed at the MFAH, Bayou Bend, Rienzi, or Cullen Sculpture Garden.

For press and other special photography requests, including commercial and educational film projects, contact the MFAH Communications Department during business hours at 713.639.7554.

RIGHTS AND REPRODUCTIONS

For information about rights and reproductions in connection with photographic images from the Museum's collections, contact the Photographic Services Manager of the MFAH Freed Image Library at (713) 639-7525 or by email at mstein@mfah.org.

LOAN REQUESTS

Requests for outgoing loans from the collection must be received at least six months prior to the opening date of the exhibition. Formal requests on institutional letterhead may be sent to:

Director
Museum of Fine Arts, Houston
P.O. Box 6826
Houston, TX 77265

 

NEED ASSISTANCE? CONTACT US

Tickets and Memberships

If you encounter a problem purchasing tickets or a membership, please email guestservices@mfah.org.  Please provide the issue you experienced and specify what you were trying to purchase (ticket or membership).

Film ticket discounts for college students with valid IDs are available in person at the admissions and membership services desks, as well as the Film Box Office.

If you would rather speak to a guest services attendant by phone, please call 713-639-7550 during the following business hours (CST):

Monday-Wednesday10:00 a.m. to 5:00 p.m.
Thursday-Saturday10:00 a.m. to 7:00 p.m.
Sunday12:15-7:00 p.m.
 

The MFAH Shop Online

Should you have questions about items from The MFAH Shop Online, please contact:
mfahshoponline@mfah.org.

Donations

For assistance with making a tax-deductible donation to the MFAH, for gifts of stock or securities, or for more information about the museum’s annual fund drive, please contact Anissa Cordova, annual fund manager at 713-639-7559 or acordova@mfah.org.  Business hours are Monday through Friday 9:00 a.m. to 5:00 p.m.

For more information about supporting the MFAH with a donation, please click here

 

ACCEPTED PAYMENT METHODS

To make an online purchase, please use the following credit cards: American Express, Discover, Mastercard, Visa, or The MFAH Gift Card.

 

REFUNDS AND EXCHANGES

For Memberships and Tickets

Purchases of museum memberships, membership renewals, exhibition tickets, film tickets, and event tickets are final and cannot be refunded.

Refunds will be made only in the event of museum closures or equipment failure, such as power failures, malfunctions in projection equipment, or similar situations.

For The MFAH Shop Online

Please inspect your order upon delivery.  Claims for damaged items must be made within five business days of receipt. Please contact us at: mfahshoponline@mfah.org.

We will arrange for a Call Tag to pick up damaged merchandise.


MERCHANDISE RETURNS

If for any reason you are not satisfied with your purchase from The MFAH Shop Online, please return the merchandise by mail within 30 days for an exchange or refund in the form of the original payment. If a receipt is not available at the time of the return, customers will receive a merchandise credit in the form of an MFAH Gift Card.

You may return your item(s) in person to The MFAH Shop.

For mail returns, please contact The MFAH Shop Online at mfahshoponline@mfah.org to obtain a Return Authorization Number before mailing your return item(s). When returning a package by mail, we encourage our customers to insure their return package to avoid any delivery issues that may occur en route to the MFAH.

Please read our Damage/Return Instructions carefully (they accompany your shipment, inside the package), before returning items.  Please click on this link to obtain the Damage/Return Instructions, if needed.

Please address your return package as noted below:

The Museum of Fine Arts, Houston
ATTN:  The MFAH Shop Online – Returns
5600 Fannin at Ewing
Houston, TX 77004

1000Museums merchandise must be returned to 1000Museums. See 1000Museums web site for info.

 

Tickets and Memberships

Museum tickets, tickets to exhibitions, and film tickets purchased online may be printed at home and given as a gift.

Gift memberships are available online.  Once purchased, a PDF of the gift membership is emailed to the purchaser, who may either:

(1) print out the PDF and give to the gift recipient by hand, or, (2) forward the PDF by email to the gift recipient.

A third option is to let us take care of the gift-giving for you.  Gift memberships purchased by phone or in person at the MFAH are mailed to the person of your choice.  The recipient will receive by mail an attractive card indicating the membership level and identifying you, the gift giver.  Gift memberships may be ordered by phone at 713-639-7550 or onsite at the MFAH during museum hours of operation.  Please have the gift recipient’s mailing address and phone number on hand.

 

SHIPPING

For Tickets and Memberships

For your convenience, confirmation of tickets and gift memberships purchased online may be printed at home from your own printer.  Adobe® Reader® is required.  Please go here http://get.adobe.com/reader/ for a free download of Adobe® Reader®.  Online ticket or membership purchases are not available for will call. See next paragraph for further instructions.

Individuals who purchase new memberships or those who renew a membership online will receive a membership card by mail 4 to 6 weeks from the time of purchase.  However, there is no need to wait for a membership card to begin enjoying the MFAH.  Entry to the museum is granted to all valid Members who check in at a Membership Services desk located in each lobby of the museum.  Please be prepared to share a photo I.D. for entry.

For The MFAH Shop Online

Currently, we offer the following shipping method available: $7.95 Standard Shipping (5-7 business days)

 

SALES TAX

The Texas sales tax of 8.25% will be applied to each shipment. 

ORDERS BY PHONE

If you do not want to order online, please contact The MFAH Shop at 713-639-7360.

BULK ORDERS

Please contact The MFAH Shop at 713-639-7360.

 

MUSEUM & SHOP HOURS

Tuesday and Wednesday10:00 a.m. to 5:00 p.m.
Thursday10:00 a.m. to 9:00 p.m.
Friday and Saturday10:00 a.m. to 7:00 p.m.
Sunday12:15 p.m. to 7:00 p.m.

Closed Thanksgiving Day and Christmas Day

Admission is free on Thursdays, courtesy of Shell Oil Company Foundation.

Children 18 and under receive free general admission on Saturdays and Sundays with any public library card.

Admission is free for MFAH members, children 5 and under and Glassell School students - All students must show ID. Certain exhibitions require tickets.

For group rates available for 10 or more, please contact Group sales by email:  groupsales@mfah.org.